Complaint and Concern Form
Raise a concern or formal complaint about any part of our programs, staff, host farms or partners.
Purpose
To give everyone a clear, safe way to raise a concern.
Scope
Participants, guardians, schools, farm partners, volunteers, staff and the public.
What to include
Your contact details (or note that you wish to remain anonymous), what happened, when and where, who was involved, and what outcome you are seeking.
Where to send it
Email governance@landandlegacy.com or post to 53 Cox Road, Mt Mee QLD 4521.
What happens next
We acknowledge within three business days, investigate independently of the people involved, and advise you of the outcome in writing.
Urgent matters
If a child is at immediate risk, contact emergency services first, then call us on +61 480 090 125.
Document details
Policy number
FRM-COM-001
Category
Forms
Version
1.0
Approved
2026-07-01
Effective
2026-07-01
Next review
2027-07-01
Policy owner
Governance Team
Applies to
public, parents, schools, farm partners, volunteers
Related procedures
Complaints Handling Procedure, Whistleblower Policy
Version history
Version 1.0 is the first published version.